"I want to let you know how pleased we are with the response from Tech Support. Have had a couple of issues and most have already been resolved."
Pete GirardTownsed Gateway Inn, United States 05-08-2017
"Pros: Easy to learn, easy to use program. When we need help there is always someone friendly on the other end of the phone. They care about your business. As a customer you're a person to them not just a fee they collect. Email marketing was a huge plus for us. PMS & online reservation system as one has saved us much hassle.
Cons: Our staff was a little hesitant about making the switch from hard copies and spreadsheets on our desktops to a system that is 100% online. That was then. Now our staff wouldn't dream of going back to 'the old way'
Overall: Highly recommend OpenHotel. It truly is refreshing to have a vendor that constantly improves their product and responds (quickly I might add) to customer suggestions. Too many vendors have a 'take it or leave it' approach to customer service. They should learn from OpenHotel."
Cassie HolmanHotel Maison de Ville, United States 05-08-2013
"3 years operating the OpenHotel PMS for our small property. Overall experience has been outstanding. Rich with features that are continuously enhanced and improved based on interaction and feedback with their customers. The company operates like a true Joint Venture with our business needs incorporated into their corporate vision."
Cliff KaiserThe Inn at Crumpin-Fox, United States 11-01-2016
"We have been very happy since implementing Open Hotel over a year ago. It has great functionality, integrates easily with the booking engines we use and puts information we had to dig for before right at our finger tips. The training was very good, and the customer service is outstanding. They are always helpful if we have questions, and I am impressed by the features they continue to add. I am happy to highly recommend both the product and the company."
Phyllis MuellerTarpon Tale Inn, United States 08-01-2016
"OpenHotel has been a great addition to our hotel. We used a somewhat outdated PMS prior to OpenHotel and cannot fathom switching to any other system. Everyone from our sales contact, Judy, to the support team has been fantastic. There are a few improvements I would like to see, however they are insignificant in the grand scheme of things. Currently we are in the process of adding their direct connect capabilities which I feel will not only greatly improve our online presence with last room availability, but also free up time for myself to attend to other duties. I would highly recommend OpenHotel and look forward to working with them for years to come!"
Steven CelezThunderbird Inn, United States 12-08-2016
"Excellent software that is ideal for the small hotelier looking to drive web based distribution. Integrated Channel Management, Website Booking Engine, built in credit card processing and simple to use but powerful reporting are just some of the features I really love.
Customer support is extremely responsive. They will go as far as making programming changes to meet your particular needs if necessary."
Nigel TrellisCocobay Resort, United States 11-04-2016
"We use OpenHotel for both of our hotels. We have been with them for over two years and have been very happy with their software and especially with their staff. They have been outstanding helping us with any questions. The software is easy to work and the channel manager has completely changed our business. If anyone wants to call and talk to me about the software I would be happy to chat with them. Doug Andrew 907-821-1251"
Doug AndrewUnited States 11-11-2016
"Just so you know how your people are doing. I took your advice and put in a support ticket this morning expecting to hear back by the end of the day. I received a reply back in 20 minutes which addressed all my requests and answered all my questions. OUTSTANDING Customer Service, I am loving OpenHotel!"
Hotel Santa Ana .Merida, Mexico, United States 09-09-2014
"We have been a client of Open Hotel for about 3 years. We have found their online internet booking software to be 100% reliable, with absolutely no issues regarding room availability or rates. Open Hotel is extremely easy to learn and use with great proficiency. The staff at Open Hotel is exceptionally customer-service oriented and always responds to requests for assistance in a timely, friendly, manner ensuring that our needs are met completely. - Aileen Band, Tropical Manor and Audrey's Beach House"
Tropical Manor Daytona Beach 07-21-2010
"'Since 2:30 today when you put the Crazy Manager's Special on my web site...there have been 2 reservations for this month!! You are FANTASTIC! AMAZING! Thank you so much!!!'
- Carol Collet"
Daytona Inn Beach Resort Daytona Beach 04-19-2010
"'When Michelle Herrin told me I would be amazed at the results I would experience once my web site was up and running she wasn't kidding! I no sooner got off the phone with their office after speaking with their tech support who have been invaluable in assisting us develop our site and who advised us that we were now 'live,' when we received our first online reservation. We are very pleased with the job they did in designing the web site and with their on going customer support service. Everyone there has been great to deal with. I look forward to increased occupancy as we become more skillful with editing our site to take advantage of its full array of capabilities. Nice job guys, glad we found your company. Dave and Karen Hansen, BlueMule Vacations'"
Dave and Karen HansenDaytona Beach 01-26-2010
"We have been using the myriad of services you offer for over six years. During that time we have had the need to interact with all departments: marketing, graphics, accounting and SEO services. We have always had the best care! The staff is so friendly that we know them by their first names and they know ours. They are quick to respond to problems and patient while listening to our concerns. We have succeeded online with reservations and a great web presence with their expertise. We would not know what to do without them.
Thank you to all and God bless.
Golden Bear Cottages Resort"
Golden Bear Cottages Resort Big Bear Lake 07-27-2010
"OpenHotel is a great product that I could recommend to any Hotel. It is very easy to use and self explanatory. You find all the features you need. I have got my training on it and even if I have extra questions I get the support I need. It is important to have that personal touch and the support team is always available and able to help. I really thank them for their outstanding service and wish to work with them for years to come. Keep it up!
- Benjamin Regalado, Revenue Manager"
Benjamin RegaladoSouth Beach Miami 09-08-2010
"I would very much like to thank the excellent staff at OpenHotel. Our website was so outdated and the new one is fresh and exciting. They brought us into the year 2010 and with great pride we present it to the public."
Deborah BaileyDeltona 09-10-2010
"This has got to be the easiest system I have ever used
- Americano Beach Resort"
Sarah YoungDaytona Beach 11-24-2010
"I had a sales person call to offer me a different system for my hotel, I ended up telling them all about OpenHotel and sold them on the product. That's how much I love using this system. There really isn't an easier to use reservation system out there."
Peter CDaytona Beach 04-05-2011
"I have worked with the owners of OpenHotel, Michelle and Jeff, since the mid 90's.
From hotel web site design and hosting to email services SEO and GDS. They have done work at 5 hotels and our local hotel motel association that I have either managed, provided consulting services or served on the board of directors. In addition they have done multiple web sites for our Convention and Visitors bureau.
You will never deal with a more professional or honest group of people providing these kind of services to the hospitality industry. They stay current with providing new technology to our hotels.
Cost is a big reason we use Open Hotel. Why would we pay a commission for reservations made on our own hotel website? One point maintenance and management integration with the GDS is wonderful. To do work on your hotels booking engine and have it set the same rates on the GDS is a big time saver. Less chance of errors in doing it in one system.
Over the years switched hotels off of unirez. They charged resv fee and commissions.
Commissions kill you on long stays.
Switching your gds to open hotel should be a profitable change. Open Hotel will do her best to make it painless and guide you through the process."
Mark ApplegateDaytona Beach 11-04-2011
"I called for assistance since I still had a question or two, person who answered the phone was FANTASTIC! all done. I am happy to refer your business,"
Esin DavisDaytona Beach, FL 05-29-2012
"Normally I try not to email you with piddly stuff since I know you get hundreds of emails in a day, but this new feature is AWESOME. There so many times when I wished I had this feature in other pms systems. What a fantastic addition. OpenHotel is always updating and improving."
Melissa from Avenue Garden HotelNew Orleans, LA 03-01-2013
"I am a hotel owner in Maine. I met Michelle many years ago when we were both working for hotels in Daytona Beach. Michelle designed 2 websites for hotels that I managed and redesigned my own website when I finally became a hotel owner. I believe that her knowledge from working at the hotel help design a site that was user friendly and incorporated all the applications that are needed for our unique property. I am excited that they now offer affordable property management software, something not previously available to small properties.'"
Connie BoivinUnited States 11-08-2015
"I just wanted to let you know I love this system. I think it is absolutely perfect and obviously built by a real 'Hotel person'"
Jazmynn PostCanada 08-05-2016
"Truly Val, you and your team have been wonderful, and so very helpful!
I really appreciate you moving us to the new platform, and being so kind, helpful & professional!
I will be sure to recommend your services in my future endeavors!
OpenHotel has the best customer service - hands down - that I've ever experienced in business.
Thank you again.
Green Gables Inn
Lakes Wales, FL"
Molly ShumakerLakes Wales, FL 02-02-2018