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01
"I want to let you know how pleased we are with the response from Tech Support. Have had a couple of issues and most have already been resolved."
Pete GirardTownsed Gateway Inn, United States 05-08-2022
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02
"3 years operating the OpenHotel PMS for our small property. Overall experience has been outstanding. Rich with features that are continuously enhanced and improved based on interaction and feedback with their customers. The company operates like a true Joint Venture with our business needs incorporated into their corporate vision."
Cliff KaiserThe Inn at Crumpin-Fox, United States 11-01-2021
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03
"We have been very happy since implementing Open Hotel over a year ago. It has great functionality, integrates easily with the booking engines we use and puts information we had to dig for before right at our finger tips. The training was very good, and the customer service is outstanding. They are always helpful if we have questions, and I am impressed by the features they continue to add. I am happy to highly recommend both the product and the company."
Phyllis MuellerTarpon Tale Inn, United States 08-01-2020
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04
"OpenHotel has been a great addition to our hotel. We used a somewhat outdated PMS prior to OpenHotel and cannot fathom switching to any other system. Everyone from our sales contact, Judy, to the support team has been fantastic. There are a few improvements I would like to see, however they are insignificant in the grand scheme of things. Currently we are in the process of adding their direct connect capabilities which I feel will not only greatly improve our online presence with last room availability, but also free up time for myself to attend to other duties. I would highly recommend OpenHotel and look forward to working with them for years to come!"
Steven CelezThunderbird Inn, United States 12-08-2019
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05
"Excellent software that is ideal for the small hotelier looking to drive web based distribution. Integrated Channel Management, Website Booking Engine, built in credit card processing and simple to use but powerful reporting are just some of the features I really love.
Customer support is extremely responsive. They will go as far as making programming changes to meet your particular needs if necessary."
Nigel TrellisCocobay Resort, United States 11-04-2022
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06
"Just so you know how your people are doing. I took your advice and put in a support ticket this morning expecting to hear back by the end of the day. I received a reply back in 20 minutes which addressed all my requests and answered all my questions. OUTSTANDING Customer Service, I am loving OpenHotel!"
Hotel Santa AnaMerida, Mexico, United States 09-09-2021
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07
"We have been a client of Open Hotel for about 3 years. We have found their online internet booking software to be 100% reliable, with absolutely no issues regarding room availability or rates. Open Hotel is extremely easy to learn and use with great proficiency. The staff at Open Hotel is exceptionally customer-service oriented and always responds to requests for assistance in a timely, friendly, manner ensuring that our needs are met completely. - Aileen Band, Tropical Manor and Audrey's Beach House"
Tropical Manor ResortDaytona Beach 07-21-2018
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08
"We have been using the myriad of services you offer for over six years. During that time we have had the need to interact with all departments: marketing, graphics, accounting and SEO services. We have always had the best care! The staff is so friendly that we know them by their first names and they know ours. They are quick to respond to problems and patient while listening to our concerns. We have succeeded online with reservations and a great web presence with their expertise. We would not know what to do without them.
Thank you to all and God bless.
Don DiCarlo,
President
Golden Bear Cottages Resort"
Golden Bear Cottages ResortBig Bear Lake 07-27-2021
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09
"OpenHotel is a great product that I could recommend to any Hotel. It is very easy to use and self explanatory. You find all the features you need. I have got my training on it and even if I have extra questions I get the support I need. It is important to have that personal touch and the support team is always available and able to help. I really thank them for their outstanding service and wish to work with them for years to come. Keep it up!
- Benjamin Regalado, Revenue Manager"
Benjamin RegaladoSouth Beach Miami 09-08-2018
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10
"I had a sales person call to offer me a different system for my hotel, I ended up telling them all about OpenHotel and sold them on the product. That's how much I love using this system. There really isn't an easier to use reservation system out there."
Peter CDaytona Beach 04-05-2020
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11
"I called for assistance since I still had a question or two, person who answered the phone was FANTASTIC! all done. I am happy to refer your business,"
Esin DavisDaytona Beach, FL 05-29-2022
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12
"I just wanted to let you know I love this system. I think it is absolutely perfect and obviously built by a real 'Hotel person'"
Jazmynn PostCanada 08-05-2020
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13
"Truly Val, you and your team have been wonderful, and so very helpful!
I really appreciate you moving us to the new platform, and being so kind, helpful & professional!
I will be sure to recommend your services in my future endeavors!
OpenHotel has the best customer service - hands down - that I've ever experienced in business.
Thank you again.
Green Gables Inn
Lakes Wales, FL"
Molly ShumakerLakes Wales, FL 02-02-2023