All the big hotels know the importance of followup and reviews. With the Auto Response feature of OpenHotel PMS you can send out emails by using a template - set it and for get it.
Here are a few things that you can do with auto responses. Do them all or do just one.
- Send out an email before guests arrive. Give them special instructions, tell them about a restaurant, up sell them to a better room or promote Stay an Extra Day.
- Immediately after checkout you can send an email asking for reviews. A sample email template is below.
- Send an email at a future date with a promotion code to entice a return visit.
Here is a sample template to send post reservation. If you need help setting it up, please contact support. We are here to help you.
On behalf of the YOUR HOTEL NAME, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit.
We realize your time is valuable and appreciate your input and feedback so we can continue to provide service that not only meets, but exceeds our guests' expectations.
If you enjoyed your stay, we would appreciate it if you would leave a review on one of these review sites -
If you did not enjoy your stay for any reason or if you have some constructive criticism, I would like to hear from you directly. My email is YOUR.EMAIL@SOMETHING.COM. You may also feel free to call me at 555-555-5555.
The information we receive from you will be reviewed by the management team to ensure that we are consistently offering the highest levels of service.
Thank you for choosing the YOUR HOTEL NAME. We appreciate your valuable comments and look forward to serving you again soon.
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