You can now set up an email template that can automatically go out to guest either before the reservation or after the reservation. If you do not want to be automated you may also have templates that are sent when you choose.
Here are some examples of how this may be used
·You may automate a message that goes out X number of days prior to the reservation alerting your guest or welcoming your guest. You may want to point out some upgrades that may be available or restaurants in the area or things to do around town.
·You may automate a message that goes out the day after check out that ask your guest to review your property on Trip Advisor or on Google+. Rather than automating this message you may want to set it to manual so it is only sent to guest that have shown a positive feedback 20 your staff.
·You may manually send a message that goes out may be a month after an event that invites them to book now for next year's event.
·You can manually send a message to all your reservations that come from third-party OTA's inviting them back to book direct with a promo code.