Hotel Property Management System and Channel Management Software

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Customer Support - We offer a variety of support options for our customers, from online video tutorials, help articles, a support forum and email support tickets. View the support options below.

Videos and a Manual and Classes

Ask your questions, request features, view videos and dig into the manual. Or join one of our 5 day a week online classes.
Click here for OpenHotel Manual || Click here for OpenHotel Online Classes

Email a Support Ticket
Sending a support ticket is as easy as sending an email. This is suitable for specific website or booking engine issues not covered in the online manual. If you have administrative rights on your website, you automatically have permissions to submit a ticket by email. Simply send an email to

Phone the Support Center
For immediate issues, call the Support Desk at 702-628-5014. 
Support hours are 9am to 7pm (EST), Monday through Friday

Closed for Holidays: New Years Day, Labor Day, 4th of July, Memorial Day, Thanksgiving and Christmas.

Emergency after hours support - Call 702-628-5014 and follow phone prompts for emergency after hours support.
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